Update from Steve Powles -- Information about AZ ACS Report and Recommendations

Here are two reports:

Arizona TSC Report - Final .pdf

Report Recommendations - .pdf

One is the highlights of the full report
Here is the section APCO is interested in dealing with EMD:

Communications System

Priority
Recommendations
H
L
Establish statewide protocols and training standards for EMD (including all PSAP personnel),
including the use of computer-assisted training where other avenues of training are limited.

Encourage partnership between dispatch units that provide pre-arrival instruction
and those lacking that capability.

This is found on page 5 in the report named "Report Recommendations" under Communications

Or in the main TSC Report starting on page 39 the full recommendations