POLICE DISPATCHER

SALARY:        $16.20 - $22.72/hour                                  OPENING DATE:  Friday, June 23, 2006

STATUS:        Full-time FLSA non-exempt                                    CLOSING DATE:  Open Until Filled

JOB DUTIES:

• Answers emergency 9-1-1 phone calls, evaluating the call to determine response needed, dispatching appropriate law enforcement officers, and recording information required to document time and nature of the call and the time and nature of action taken.
   

• Answers phone calls on regular phone lines to answer questions regarding Town of Paradise Valley Police Department operations.
   

• Operates ACJIS, NCIC, PACE, and Department network computer systems to enter/retrieve law enforcement information/data and logs all calls to provide a record of daily activities.
   

• Operates two-way radios to provide information to requesting Paradise Valley Police Officers or other law enforcement officers and agencies and to inform officers and other authorized staff of the nature and location of the calls.
   

• Monitors the Paradise Valley Police Department's PAM alarm system, including identifying/verifying the type and location of the alarm source, determine appropriate entity, police or fire, to handle the situation, and dispatching police or Rural Metro Units to the alarm location.
   

• Performs a variety of office support functions.

KNOWLEDGE, SKILLS, AND ABILITIES:

• Knowledge of 9-1-1 emergency dispatch policies and practices;

• Knowledge of the names and locations of streets in the Town of Paradise Valley;

• Knowledge of NCIC computer operation/use policies and procedures;

• Knowledge of Arizona Criminal Justice Information System (ACJIS) computer operation/use policies/procedures;

• Knowledge of CAD and other law enforcement oriented software uses/operations;

• Knowledge of general Paradise Valley Police Department and fire operations;

• Skill in establishing and maintaining effective working relationships with State, Federal, and local law enforcement officers and the public;

• Skill in communicating using standard telephone and two-way radio equipment;

• Skill in evaluating emergency calls and determining the response needed

• Skill in remaining calm and calming others in emergency situations so that necessary information related to the emergency can be obtained and relayed;

• Skill in entering and retrieving information using computerized law enforcement database;

MINIMUM QUALIFICATIONS: 

Qualified applicants will possess a HS diploma or GED and experience equivalent to 1year of full-time public safety dispatch work, involving some responsibility for data entry and records maintenance. Must possess certifications or have the ability to be certified to operate National Crime Information Center and Arizona Criminal Justice Information Systems terminals. Spanish language fluency preferred, but not required. 

For a full job description and information about our benefits, please visit our website at www.paradisevalley.gov

APPLICATION & SELECTION PROCESS:          

In order to be considered, all applicants must submit a resume and complete an application and supplemental questionnaire.  Applications may be obtained from the Paradise Valley Town Hall, 6401 E. Lincoln Dr, Paradise Valley, AZ  85253 or via our website at www.paradisevalleyaz.gov .  Fax (480-348-3616), mail or deliver application with resume.  This position is Open Until Filled, so Apply as Soon as Possible.  After receiving a sufficient number of applications, the most qualified applicants will be invited to participate in the selection process.  The finalists will undergo an extensive background investigation, polygraph, psychological, and medical examinations.

Important Information to Applicants

In accordance with the Americans with Disabilities Act (ADA) and Section 504 of the Rehabilitation Act of 1973 (Section 504), the Town of Paradise Valley does not discriminate on the basis of disability in the admission or access to, treatment, or employment in its programs, activities, or services. The Town of Paradise Valley supports a drug free workplace.

The City of Peoria

 POLICE  DEPARTMENT

Is currently recruiting for the position of

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TEMPE POLICE COMMUNICATIONS DISPATCHER I / II
For details on the position:  http://www.tempe.gov/hrrec/jobs.htm

We are currently hiring for full time benefited and temporary part-time non-benefited vacancies.

OPENING DATE: Applications are checked weekly
CLOSING DATE: Subject to closing when the needs of the City are met.

ANNUAL SALARY RANGE: $36,199 - $52,608 Most new hires can receive an overall salary increase of 10% and then 5% within the first year by successfully completing both the Dispatcher II training and the initial probation.

BENEFIT: $5000 Tuition reimbursement yearly

POSITION INFORMATION This position does require shift work, is overtime eligible and requires working weekends and holidays. Please read and sign the attached

AUTOMATIC AND DISCRETIONARY DISQUALIFIERS and the return it with your application. Applications that do not have this document will be disqualified. To learn more about a career as a Dispatcher, please visit the Department’s Website at: http://www.tempe.gov/911.

MINIMUM QUALIFICATIONS Equivalent to completion of the twelfth grade. Dispatcher I requirements: One (1) year of experience in public contact and clerical work along with the ability to type at a skilled rate of speed (35 net wpm). Dispatcher II requirements: In addition to the Dispatcher I requirements, qualified applicants must also successfully complete the City of Tempe’s Dispatcher I training in dispatching, receiving, and processing emergency and non-emergency public service calls.

ADDITIONAL REQUIREMENTS A minimum typing speed 35 net wpm is required. On-line typing certification will not be accepted. Typing certification of wpm must be submitted with your application. The ability to obtain within six (6) months of hire, a Terminal Operator Certification awarded by the Arizona Department of Public Safety. Referred applicants will receive a polygraph exam, thorough background investigation, and psychological testing. Successful completion of probationary period for either position is contingent upon passing a FBI background investigation. If requesting veteran preference, the appropriate DD214 must be attached at the time of application.

REPRESENTATIVE DUTIES
For the complete job description go to:  http://www.tempe.gov/hrcc/docs
• Receive emergency service calls from the public requesting police, fire or other emergency service. Respond to radio transmissions, voice instructions and phone conversations simultaneously.
• Evaluate and provide appropriate responses to emergency calls while working under stressful conditions and strict time constraints.
• Ability to communicate and provide information to both the caller and field units in a clear and concise manner; utilize various communication techniques to calm callers on the phone and obtain the necessary information.
• Enter all relevant police transmissions in emergency situations directly into the Computer Aided Dispatch (CAD). Ability to handwrite information quickly and accurately when the CAD computer is inoperative.
• Receive and dispatch calls and messages for police units; maintain contact with all units on assignment, maintain accurate status and location of police units, maintain daily computerized log of all field calls and units dispatched.
• Ability to simultaneously monitor up to five computer screens and to immediately access each.
• Answer non-emergency calls for assistance; answer routine questions over the phone regarding civil, criminal and traffic laws; direct calls to police staff or other agencies as appropriate.
• Monitor and utilize numerous 800 MHz trunked police radio frequencies, the civil defense radio channel and the Police emergency channel.
• Ability to learn job related material primarily through observation, structured lectures, and training; understand and follow written and verbal instructions; and to correctly use these instructions during training and while performing dispatching duties."

SELECTION CRITERIA Applicants whose experience and training most closely suit the needs of the City may be selected for further testing/interviews. The City of Tempe conducts thorough background checks. Falsifying information or lying during any stage of the selection/hiring process will make you ineligible for new or continued City employment.

EMPLOYMENT OPPORTUNITY
20 East Sixth Street
Tempe, Arizona 85281
480/350-8276
TDD 480/350-8400
http://www.tempe.gov
Committed to Equal Opportunity and Reasonable Accommodation

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The Casa Grande Police Department is recruiting to fill nine (9) vacant Public Safety Dispatcher openings. Entry level positions are available.  Salary Range:  $16.41 to $22.63.  Experienced Public Safety Dispatchers are encouraged to apply, and may be placed higher in the pay range, dependant on years of experience.  Ideal candidate is a highly motivated individual who has good communication skills, works well with the public, and has ability to multi-task in emergency and stressful situations. Mandatory shift work.  Application required. See our website for details and to apply on-line:  www.ci.casa-grande.az.us or contact Administrative Services, 510 E. Florence Blvd, (520) 421-8607. Open until filled. Apply before 10-30-06 to be considered for the first testing process  EOE/AA Employer.