Pre-Conference Course
January 6, 2009

Overcoming Negativity in the Communications Center

Is there a sign on the Communications Center door “Enter at your own risk?” A recent "Negativity in the Communications Center" survey exposed some of the deep secrets and opinions of 9-1-1 emergency dispatcher and call takers. This course will delve into those fears, concerns, and lack of control issues. The ALIVE Principal gives you to tools to overcome negativity and it is easy and fun. The principals will apply to your 9-1-1 life as well as your personal life. The students will be able to define negativity and identify the characteristics and differences between optimists, pessimists and realists. They will learn to identify negative behavior, body language and tone of voice. The course will describe ways negative behavior presents itself through internal, external and verbal pathways. You will learn the difference between perception and expectations. Come to this course and learn to keep a positive attitude ALIVE in the Communications. Center and Stay ALIVE!

Course Costs:
$115 for the pre-conference course alone
$215 for the pre-conference course and the full conference registration