Leadership in the 9-1-1 Center

January 16, 2007

Grace Inn

 

This course focuses on the "soft" issues found in the typical 9-1-1 center, and explores a new Transformational Leadership model that focuses on remediation, interest-based negotiations, and reframe tools. Areas such as knowledge of self and increasing understandings of the workplace and the world are covered. This course also uses self-awareness measurement tools that are designed to reshape the way our 9-1-1 leaders function. The objective of this course is to help individuals objectively evaluate their current personal state, envision a desirable future, and plan for significant personal improvement.

 

Topics include:

• what is management

• what is leadership

• world leaders

• local leaders

• leadership traits

• knowledge of self, others, organization, community and world

• professional jealousy

• exploring core values

• goal setting

• seven tools for leadership challenges

• PSAP wellness

 

Additional details on the class may be found at the NENA website

 

Pricing for the class is listed on the registration forms which can be located here -- Register NOW!!!